Contact RemitCheck
How to reach us
The fastest way to reach us is by email. We are a small team and respond personally to most messages, typically within 2-3 business days.
Email: hello@remitcheck.online
What we want to hear about
Outdated fees or exchange rates
If you used a service we listed and the actual receive amount differed from what RemitCheck showed, please tell us. Include the service, sender country, recipient country, amount, and the date. Discrepancies are our most valuable signal that something needs updating.
New corridors to cover
RemitCheck currently covers the most common remittance corridors but not every possible combination. If your corridor is not well represented, telling us increases its priority. Include the sender country and recipient country and which services you typically use.
New services to add
The remittance industry has new entrants regularly. If there is a service you use that we have not added (especially regional services in Africa, Asia, or Latin America), please share details.
Feature requests
If there is a comparison or feature that would help you make better remittance decisions, share it. Many of our most useful features came from reader suggestions.
What we cannot help with
RemitCheck is independent of remittance services. We cannot:
- Help you recover money from a failed or fraudulent transfer
- Resolve disputes with Wise, Western Union, or any other service
- Provide customer service for any remittance provider
- Reverse charges or refund fees
For these issues, please contact the relevant service directly. Each has dedicated customer support channels accessible through their app or website.
Press and partnership inquiries
For media questions, partnership proposals, or research collaboration, email us at the same address with "Press" or "Partnership" in the subject line.
Response expectations
We are a small team working part-time on RemitCheck. Response times: rate update reports typically reviewed within 48 hours and integrated within 7 days, feature requests acknowledged within a week, press inquiries 1-3 business days. We appreciate every message and read all of them, even when we cannot respond individually.